Support and Resources for Learners

At Nexford University, advising is key to learners’ success where learners benefit from a combination of technological and personal support. Nexford Success Advisors utilize technology to assist learners with their academic planning, helping them determine which academic programs and pathways best align with their post-graduate job and career ambitions; track their academic progress; provide them with immediate and substantive feedback on course assessments; and provide them with strategies for overcoming academic difficulties.

Technology is just one aspect of the University’s approach to learner success. Learners are also supported by a network of advisors and mentors—Nexford faculty and staff—who offer a wide range of hands-on assistance. The goal of Nexford advising is to eliminate obstacles, address learners' questions and concerns promptly, help them maximize their online learning experience, provide personalized and ongoing guidance, keep them informed of all available options, and equip them with the tools needed to make confident, well-informed decisions.

Nexford Success Advisors take a highly personalized approach to advising. They don’t wait for learners to reach out; instead, they actively monitor learners’ progress and intervene when necessary. Advisors don’t only work with learners in distress—they also aim to enhance the overall learning experience for all Nexford learners, helping them get the most from their Nexford education.

Success Advisors

Success Advisors (SAs) are available to Nexford learners at all times, providing continuous support through email, chat, and video conferencing services. The primary role of SAs is to assist enrolled learners with such advising issues as goal setting, time management, study skills, building plans of study, and navigating Nexford’s online resources. SAs also provide a layer of personal support, checking in with learners who may be experiencing personal difficulties and, in general, taking a holistic approach to advising them. SAs have access to data analytics pertaining to learner progress, which enables them to assist learners with academic difficulties such as: unsatisfactory academic progress or under-engagement in coursework. In addition to serving as a resource to whom learners can proactively reach out, SAs also monitor a learner’s academic progress and, in coordination with course faculty, devise appropriate outreach/intervention plans.

Nexford University has a dedicated group of Success Advisors to guide learners from orientation through graduation.

Learners are encouraged to reach out to the advising team by emailing success@nexford.edu, booking an advising session or reaching out through the advising team's official WhatsApp number: (202) 660-1426.

Career Advisors

Career support services are a cornerstone of Nexford’s learner success strategy, blending technological and traditional methods to aid career development. Our offerings are tailored to aspiring global business leaders and include a variety of resources to help learners achieve their professional goals:

Virtual job simulations. Learners gain hands-on experience and enhance their resumes with virtual work experiences at leading companies.
Supplemental career advancement courses. Learners can access many on-demand courses to boost their skills and knowledge, including certifications and career coaching services such as:
Career readiness certifications. Validate their expertise with industry-recognized certifications.
AI-powered coaching. Receive personalized guidance and feedback on their career paths and job search strategies.
Job search planner. Develop a structured job search plan to increase their chances of landing the right opportunity.
Job board. Explore a wide array of job opportunities that match their skills and experience.

Additionally, Nexford University offers various career planning advising sessions, providing resources like resume writing guidance, interview simulations, preparation tips, and online job search strategies. These sessions include:

Resume review. Learners receive professional feedback to enhance their resumes.
Mock interviews. Learners prepare for interviews with realistic practice sessions.
Job search strategy planning. Learners create an effective job search strategy tailored to their career goals.
Career advancement planning. Learners develop a plan to advance in their careers and achieve long-term objectives.

Writing Lab

Nexford University integrates writing support into its curriculum: learners have the benefit of accessing the Writing Lab (WL) located on their Canvas dashboard 24x7. The WL offers learners access to various resources and webinars to assist learners with research, writing, avoiding plagiarism, appropriate AI usage, and more.

Disability Resources Advisor

Nexford University is committed to providing equal access to learners with documented disabilities in compliance with Section 504 of the Rehabilitation Act of 1973, Title III of the Americans with Disabilities Act (ADA) of 1990, and the ADA Amendments Act of 2008. The University prohibits discrimination based on disability and ensures reasonable accommodations for eligible learners. While learners are not required to disclose their disabilities, the University respects this personal decision and encourages those with documented disabilities to consult Disability Resource Services to explore available support and submit necessary documentation if desired. Qualifying learners receive appropriate accommodation, facilitated by Disability Resource Services and overseen by the Director of Learner Success.

Evaluation/Enhancement of Advising

Nexford University is dedicated to maintaining an efficient and effective advising model that evolves to meet the diverse needs of learners across different markets. Success Advisors gather feedback through satisfaction surveys and focus groups, using this data to refine advisement practices and enhance the recruitment, training, and professional development of advisors. This approach ensures advisors are well-prepared to deliver personalized support while addressing regional characteristics and exceeding learner expectations.

Learner Orientation

All new enrollees of Nexford University are strongly encouraged to complete NXU Orientation before they begin their first course. During NXU Orientation, learners will:

Learn how to navigate the Canvas learning platform
Understand the structure of Nexford’s courses and programs, academic policies, and the Learner Code of Conduct
Learn about the various types of advising support that are available to them
Learn strategies for succeeding in online learning at Nexford University

Live Advising Session

Upon completing the orientation, learners are encouraged to attend a live advising session led by a Success Advisor. These sessions feature insights from current learners and alumni, who share their experiences and answer questions. Alternatively, learners can schedule a one-on-one meeting with a Success Advisor. Completing the orientation and participating in a live session or one-on-one meeting equips learners to start their first course with confidence.

Library

Nexford University provides learners and faculty with online library resources and services through the consortium membership and the subscriptions it holds with the Library and Information Resources Network (LIRN). Nexford University subscribes to 109 research databases such as ProQuest and Gale, that provide access to online books, as well as to journals, magazines, news sources, case studies, and dissertations on topics ranging from general education to business to information technology and more. Learners can access LIRN’s online library resources seven days a week, 24 hours a day, via Nexford University’s online learning environment, Canvas.

Nexford University also subscribes to LIRN’s Librarian Service, which provides webinars, instructional support, and personalized help within 24 hours.

Parents

Nexford University Learner Success Advisors provide support to learners throughout their academic journey and treat them as responsible agents in their education. The University acknowledges that parents may play a vital role in supporting learners in their pursuit of higher education. To protect learners’ privacy, the University follows the Family Educational Rights and Privacy Act (FERPA). If learners would like to share their educational records with their parents, they must provide consent via the Privacy consent form in myNXU. The FERPA consent form allows the Office of the Registrar to release the learner's educational records to specified third parties including parents.

To allow the release of their educational records, learners should navigate to the Privacy Settings page in their Profile in myNXU and complete the form fields in the “For Self-Funded Learners” section of the form.

Privacy Settings fields in myNXU for sharing education records

Learners should select the specific education records they wish to release and provide the name, phone number, or email of any person(s) or organization(s) who should have access to these records. Upon submission of the form, the privacy settings will be saved to the learner's record.

Learners may update their privacy settings at any time in the future by submitting the Privacy Settings form.